Policies

Privacy Notice

The privacy notice for this website aims to be simple, straightforward, and in plain English.

This privacy notice sets out how The Utility uses and protects any information gathered when you use this website.

The Utility is committed to ensuring that your privacy is protected. Should you be asked to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy notice.

The Utility may change this policy from time to time by updating this page. Therefore you should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 23 May 2018.

What this website may collect

We may collect the following information:

  • name and job title

  • contact information including email address

  • demographic information such as postcode, preferences and interests

  • other information relevant to customer surveys and/or offers

What The Utility does with the information it gathers

The Utility requires this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products and services, special offers or other information which we think you may find interesting or useful using the email address which you have provided (if you have given The Utility consent to do so).

  • From time to time, we may also use your information to contact you for market research purposes associated to the business of The Utility. We may contact you by email, phone, or mail (if you have given The Utility consent to do so). We may use the information to customise the website according to your feedback.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical and electronic procedures to safeguard and secure the information we collect online.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that allows you to indicate that you do not want the information to be used by The Utility for direct marketing purposes

  • if you have previously agreed to The Utility using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at hello@theutility.co.uk

The Utility will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. The cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

This website uses traffic log cookies to identify which pages are being used. This helps The Utility analyse data about webpage traffic and improve this website in order to tailor it to customer needs. The Utility only uses this information for statistical analysis purposes.

Overall, cookies help The Utility provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Enabling/Disabling Cookies

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

You can delete all cookies installed in the cookie folder of your browser. Each browser has different procedures for managing settings. If wishing to delete cookies installed in your browser you should consult the help guides for your particular browser or you could try this website for further advice www.aboutcookies.org.

Links to other websites

This website may contain links to other websites of interest. However, once you have used these links to leave this site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy notice. You should exercise caution and look at the privacy notice applicable to the website in question.

Third Party Cookies

This website is hosted by Squarespace. The privacy policy of Squarespace is available at the following link http://www.squarespace.com/privacy/ and their cookie policy can be found at his link https://www.squarespace.com/cookie-policy/.

Google Analytics Privacy Notice

This website uses Google Analytics to collect information about the use of this website. Google Analytics collects information from users such as age, gender, interests, demographics, how often they visit this website, what pages they visit, and what other websites they have used before coming to this website. We use the information we get from Google Analytics to analyze traffic, remarket our products and services to users, improve our marketing, advertising, and to improve this website. We have enabled Google Analytics advertising features such as remarketing with Google Analytics, Google Display Network Impression Reporting, and Google Analytics Demographics and Interest Reporting. Google Analytics collects only the IP address assigned to you on the date you visit this website, not your name or other identifying information. We do not combine the information collected using Google Analytics with PD. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this website, the cookie cannot be used by anyone but Google. Google also uses specific identifiers to help collect information about the use of this website.

For more information on how Google collects and processes your data, visit Google here

You can prevent Google Analytics from using your information by opting out at this link:
https://policies.google.com/technologies/partner-sites?hl=en-GB&gl=uk

Questions and contact information

If you would like to: access, correct, amend or delete any personal information The Utility may have about you, register a complaint, or simply want more information please email The Utility at: hello@theutility.co.uk.